User Manual - Ascend Desk Controller

Welcome to Ascend Desk Controller

Ascend is an intelligent mobile application designed to control and optimize the use of your height-adjustable desk. With Ascend, you can improve your posture, increase your productivity, and take care of your health while working.

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Table of Contents

1. Getting Started
2. Main Screen - Desk Control
3. Statistics and Tracking
4. Settings
5. Smart Assistant
6. Additional Features
7. Advanced Features
8. Health and Wellness
9. Troubleshooting
10. Technical Support
11. Frequently Asked Questions
12. Glossary of Terms
13. Shortcuts and Quick Tips
14. Appendices

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Getting Started

1. Installation and Registration

Download and Installation

• Download the app from App Store (iOS) or Google Play (Android)
• Install the app following your device’s instructions

Create an Account

1. Open the app
2. Select “Create account” on the welcome screen
3. You can register via:
   • Email: Enter your email and create a secure password
   • Google: Use your existing Google account
   • Apple ID: (iOS only) Sign in with your Apple ID

Sign In

• If you already have an account, select “Sign in”
• Enter your credentials or use your chosen authentication method

2. Connecting to Your Desk

Preparation

1. Make sure your device’s Bluetooth is enabled
2. Verify that your desk is turned on

Connection Process

1. On the main screen, the app will automatically search for available desks
2. Select your desk from the list of found devices
3. If prompted, confirm the pairing
4. Once connected, you’ll see the active connection indicator

3. Initial Tutorial

When using the app for the first time, you’ll be presented with an interactive tutorial that will show you:

• Basic desk controls
• How to save favorite positions
• Setting up routines
• Main app features

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Main Screen - Desk Control

On-Screen Information

The main screen displays:

• Current height: Real-time display of desk height
• Connection status: Bluetooth connection indicator
• Quick controls: Direct access to main functions

Height Controls

Manual Adjustment

• Up Button (↑): Press and hold to raise the desk
• Down Button (↓): Press and hold to lower the desk
• Automatic stop: Release the button to stop movement

Precise Adjustment

• Slider control: Drag the control to select a specific height
• Numeric input: Tap the current height to enter an exact value
• The desk will automatically move to the selected position

Memory Positions

Save a Position

1. Adjust the desk to the desired height
2. Press the “Save position” button (bookmark icon)
3. Select a memory slot (1, 2, or 3)
4. Optionally, assign a name to the position

Use Saved Positions

• Quick access: Tap any memory button (1, 2, 3) to move the desk to that position
• Predefined positions:
  • Memory 1: Sitting position
  • Memory 2: Rest position
  • Memory 3: Standing position

Automated Routines

Create a Routine

1. Tap the “Routines” button on the main screen
2. Select “New routine”
3. Configure:
   • Name: Identify your routine
   • Schedule: Define when to change position
   • Heights: Set heights for each period
   • Active days: Select days of the week
4. Save the routine

Types of Predefined Routines

• Office routine: Alternates between sitting and standing every hour
• Ergonomic routine: Changes based on health recommendations
• Custom routine: Create your own pattern

Manage Routines

• Enable/Disable: Use the switch next to each routine
• Edit: Tap the routine to modify it
• Delete: Swipe the routine to the left

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Statistics and Tracking

Statistics Dashboard

Available Views

• Daily: Summary of the current day
• Weekly: Trends from the last 7 days
• Monthly: Analysis of the current month
• Annual: Overview of the year

Main Metrics

Usage Time

• Sitting time: Total hours in sitting position
• Standing time: Total hours in standing position
• Ratio: Ratio between sitting and standing time
• Daily goal: Progress toward your daily goal

Health and Wellness

• Calories burned: Estimate based on standing time
• Position changes: Number of transitions during the day
• Active time: Periods of desk usage
• Day streak: Consecutive days meeting goals

Personalized Goals

Set Goals

1. On the statistics screen, tap “Goals”
2. Set:
   • Daily standing hours: Standing time goal
   • Calorie target: Calorie burning goal
   • Minimum changes: Desired number of position changes
3. Save your goals

Progress Tracking

• Visual indicators: Progress bars and circular charts
• Notifications: Alerts when you reach your goals
• History: Record of achieved goals

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Settings

General Preferences

Language

1. Go to Settings > Preferences
2. Select “Language”
3. Choose from:
   • Spanish
   • English
   • Other available languages

App Theme

• Light: Interface with light colors
• Dark: Night mode to reduce eye strain
• Automatic: Changes according to time of day

Units of Measurement

• Metric system: Centimeters (cm)
• Imperial system: Inches (in)

Notifications and Reminders

Types of Notifications

• Posture reminders: Alerts to change position
• Goals achieved: Celebration of achievements
• Maintenance: Desk service notices
• Updates: New features available

Configure Reminders

1. Go to Settings > Reminders
2. Enable desired reminders
3. Configure:
   • Frequency: Every 30, 45, 60 minutes
   • Active hours: Working hours
   • Days of the week: Working days
   • Sound: Notification tone

User Profile

Personal Information

• Name: Your username
• Profile picture: Select an avatar or upload a photo
• Email: Account email
• Phone: Contact number (optional)

Account Management

• Change password: Update your security password
• Two-factor authentication: Enable for increased security
• Sign out: Exit current account
• Delete account: Permanently delete your account and data

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Smart Assistant

Gebesa AI - Your Personal Assistant

Assistant Functions

Queries and Commands

The assistant can help you with:

• Voice control: “Raise the desk”, “Standing position”
• Information: “How long have I been sitting today?”
• Recommendations: “What’s the ideal height for me?”
• Configuration: “Change my reminder to every 45 minutes”
• Troubleshooting: “My desk won’t move”

Types of Interaction

Text Chat

1. Type your question or command
2. Press send
3. Receive instant response

Voice Command

1. Tap the microphone icon
2. Speak your command clearly
3. The assistant will process and execute the action

Files and Documents

• You can share screenshots to report issues
• Send documents for specific queries

Conversation History

• Access previous conversations
• Search for previous answers
• Export important conversations

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Troubleshooting

Connection Issues

Desk doesn’t appear in search

1. Verify that Bluetooth is enabled
2. Make sure the desk is turned on
3. Restart device Bluetooth
4. Get closer to the desk (maximum range: 10 meters)

Intermittent connection

• Avoid obstacles between device and desk
• Close other apps using Bluetooth
• Update app to latest version

Movement Issues

Desk doesn’t respond to commands

1. Check Bluetooth connection
2. Check for physical obstacles
3. Review configured height limits
4. Restart the desk (turn off and on)

Slow or erratic movement

• Check speed settings
• Check weight on desk
• Contact technical support if issue persists

App Issues

App closes unexpectedly

1. Update to latest version
2. Restart your device
3. Reinstall app if necessary
4. Contact support with error code

Data doesn’t sync

• Check your Internet connection
• Sign out and sign in again
• Check storage space

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Technical Support

Support Channels

In-App Help Center

1. Go to Settings > Support
2. Browse frequently asked questions
3. Search for solutions by category

Live Chat

• Available Monday to Friday, 9:00 AM - 6:00 PM
• Access from Settings > Support > Live chat
• Average response time: 2 minutes

Email

• Send your query to: apps@gebesa.com
• Include:
  • Problem description
  • Desk model
  • App version
  • Screenshots (if applicable)

Useful Information for Support

When contacting support, have ready:

• Device: Phone or tablet model
• Operating system: iOS or Android version
• App version: Available in Settings > About
• Desk model: Found on the device label
• Error code: If displayed

Remote Diagnostics

The app can generate a diagnostic report that includes:

• Connection logs
• Usage statistics
• Error history
• System configuration

To generate report:

1. Go to Settings > Support
2. Select “Generate diagnostic report”
3. Share with technical support

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Frequently Asked Questions

General

Q: Is the app free? A: Yes, the app is free to download and use with basic features. Premium features are available with subscription.

Q: Can I use the app without Internet? A: Yes, basic control functions work offline. Statistics and sync require Internet connection.

Q: How many desks can I connect? A: You can save up to 5 desks in the app and switch between them.

Connection

Q: What is the Bluetooth range? A: The typical range is 10 meters without obstacles.

Q: Can I control the desk from multiple devices? A: Yes, but only one device can be actively connected at a time.

Features

Q: Can I export my statistics? A: Yes, you can export your data in CSV or PDF format from the statistics screen.

Q: Are routines customizable? A: Yes, you can create fully customized routines or modify predefined ones.

Privacy

Q: Is my data secure? A: Yes, all data is encrypted and stored securely according to privacy standards.

Q: Can I delete my data? A: Yes, you can delete all your data from Settings > Privacy > Delete data.

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Glossary of Terms

• Height-adjustable desk: Desk that can change its height electronically
• Memory position: Saved height for quick access
• Routine: Automated sequence of height changes
• Bluetooth: Wireless technology for device connection
• Standing time: Time spent in standing position
• Sitting time: Time spent in sitting position
• Ergonomics: Science of adapting workspace to the user
• Sync: Process of updating data between devices
• Firmware: Desk internal software
• Calibration: Process of adjusting desk sensors

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Shortcuts and Quick Tips

Keyboard Shortcuts (Tablet)

• Space: Pause/resume movement
• ↑/↓ arrows: Manual control
• 1, 2, 3: Memory positions
• R: Open routines
• S: Open statistics

Quick Tips

1. Save battery: Disable Bluetooth when not using the desk
2. Ideal height: Elbows at 90° when typing
3. Frequency: Change position at least every hour
4. Calibration: Calibrate the desk monthly for precision
5. Routines: Start with short intervals and gradually increase

Advanced Tricks

• Double tap: On current height to quickly enter a value
• Long press: On memory button to overwrite position
• Swipe: Between screens for quick navigation
• Shake: Device to stop desk movement (emergency)

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Appendices

Appendix A: Technical Specifications

System Requirements

iOS

• iOS 12.0 or later
• iPhone 6s or newer
• iPad (5th generation) or newer

Android

• Android 7.0 (API 24) or later
• Bluetooth 4.0 or higher
• 2GB RAM minimum

Compatible Desks

• Gebesa Elevate Series
• Gebesa Pro Stand
• Gebesa Executive Lift
• Other desks with Bluetooth protocol 4.0+

Appendix B: Safety

Safety Warnings

• Do not exceed desk maximum weight
• Keep liquids away from control mechanism
• Do not allow children to play with the desk
• Ensure clear area before movement

Recommended Ergonomics

Sitting Position

• Feet flat on floor
• Knees at 90°
• Back supported
• Screen at eye level

Standing Position

• Weight evenly distributed
• Shoulders relaxed
• Elbows at 90° when typing
• Anti-fatigue mat recommended

Appendix C: Updates and Versions

Update History

Version 2.4.2 (Current)

• Improved Bluetooth stability
• New routines added
• Bug fixes

Version 2.4.0

• AI assistant introduced
• Redesigned interface
• Performance improvements

Future Features

• Integration with fitness apps
• Collaboration mode for teams
• Augmented reality for setup
• Advanced health analysis

Appendix D: Legal

Terms of Use

By using this app, you agree to:

• Use the app responsibly
• Not modify or reverse engineer the software
• Respect other users’ privacy

Privacy Policy

We collect:

• Usage data for improvement
• Statistics for personal tracking
• No data is shared with third parties without consent

Licenses

This app uses open-source libraries under their respective licenses. Full list available at Settings > About > Licenses.

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Contact

Gebesa

• Website: www.gebesa.com
• Support: apps@gebesa.com
• Phone: +52 (442) 123-4567
• Address: Querétaro, México

Social Media

• Facebook: @GebesaMexico
• Twitter: @Gebesa
• Instagram: @gebesa_oficial
• LinkedIn: Gebesa

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Thank you for choosing Ascend Desk Controller. We’re committed to improving your work experience and well-being.

Version 2.4.2 | © 2024 Gebesa. All rights reserved.