Frequently Asked Questions
The most common questions from Ascend users, answered by our expert team.
About Usage Frequency
Section titled “About Usage Frequency”Q: How many times a day should I change position?
A: Ideally between 8-12 times during an 8-hour workday, but the most important thing is to listen to your body. Some days you’ll need more changes, others fewer. The rule is: change when you feel the first signal of discomfort.
Q: Is it bad to stand all day?
A: Yes, as bad as sitting all day. The problem isn’t the posture itself, but the staticness. Your body needs variation. Standing all day can cause vascular problems, muscle fatigue, and lower back pain.
Q: How long can I stay in the same position?
A: At most:
- Sitting: 45-60 minutes
- Standing: 30-45 minutes
- Intermediate height: 15-20 minutes (it’s a transition position)
About Ergonomics and Health
Section titled “About Ergonomics and Health”Q: Can I use the desk if I have back problems?
A: Always consult with your doctor or physiotherapist first. In general, alternating positions is usually beneficial for most back problems, but each case is unique. Many users report significant improvements, especially with mild disc hernias and mechanical lower back pain.
Q: What do I do if I forget to change position?
A: Activate automatic reminders
Q: Is it normal to feel tired at first?
A: Absolutely normal. Your body is adapting to a new movement pattern. The first 2-3 weeks there may be:
- Slight muscle fatigue
- Need for more frequent changes
- Feeling of “not knowing which position to choose”
This disappears as you develop your personal habits.
About Configuration and Heights
Section titled “About Configuration and Heights”Q: Do the recommended heights work for everyone?
A: Heights are starting points, not absolute rules. Factors affecting your ideal height:
- Your specific height
- Torso/leg proportion
- Type of work
- Usual footwear
- Personal preferences
- Specific health problems
Q: How do I know if my height is correct?
A: Signs of correct height:
- Elbows at approximately 90°
- Relaxed shoulders (not elevated)
- Neutral wrists when typing
- You don’t have to stretch your neck to see the screen
- You feel naturally comfortable
Signs of incorrect height:
- Tense or elevated shoulders
- Wrists bent up or down
- Need to tilt head to see well
- Feeling of “forcing” the posture
About Commands and Control
Section titled “About Commands and Control”Q: Does the desk understand accents and different languages?
A: Yes, Gebesa AI is optimized for Latin Spanish and Peninsular Spanish. It also understands:
- English (command: “Switch to English”)
- Portuguese (command: “Cambiar para português”)
- French (coming soon)
Q: What happens if there’s background noise?
A: The system has advanced noise cancellation, but for better recognition:
- Speak toward the main microphone
- Use normal tone, don’t whisper or shout
About Maintenance
Section titled “About Maintenance”Q: Do I need to lubricate anything?
A: No. Mechanisms are self-lubricated. Just keep clean:
- Side rails (dry towel)
- Control panel (damp cloth)
- Sensors (compressed air occasionally)
Q: What to do if the desk makes noise?
A: Normal noises (very slight):
- Light motor hum when moving
- Soft click when starting/finishing movement
Problematic noises (contact support):
- Squeaks or screeches
- Loud bangs or clicks
- Noises during normal operation
About Productivity
Section titled “About Productivity”Q: Does it really improve productivity?
A: Internal studies show:
- 23% less reported fatigue
- 18% improvement in post-lunch mental alertness
- 31% less back pain
- 15% better sleep quality (fewer nighttime aches)
Most reported benefits:
- Greater energy throughout the day
- Fewer concentration “slumps”
- Better mood
- Less need for long breaks
Q: Does it affect work speed?
A: Adaptation period: 1-2 weeks where you may feel slight speed decrease.
Post-adaptation: Most report equal or greater speed due to:
- Less accumulated fatigue
- Better circulation = better brain oxygenation
- Fewer interruptions from pain/discomfort
About Special Situations
Section titled “About Special Situations”Q: Can I use it during pregnancy?
A: Consult with your doctor. In general, alternating positions is beneficial during pregnancy, but each case is unique. Many users report greater comfort especially in second and third trimesters.
Can’t find your question?
- Command: “Contact technical support”
- Email: apps@gebesa.com
- Online chat: Available 24/7 at gebesa.com