Frequently Asked Questions
General Questions
Section titled “General Questions”Can I edit files directly?
Section titled “Can I edit files directly?”A: Not directly, but I can generate modified versions in new format or provide the edited content for you to copy.
Does it work with files in other languages?
Section titled “Does it work with files in other languages?”A: Yes, it supports multiple languages and can translate between them if necessary.
Is there a limit on files per day?
Section titled “Is there a limit on files per day?”A: It depends on your plan, but it’s generally generous for normal use. Contact support for specific limits.
Can I process password-protected files?
Section titled “Can I process password-protected files?”A: No, files must be unprotected before uploading for security reasons.
About Formats and Compatibility
Section titled “About Formats and Compatibility”What do I do if my format is not compatible?
Section titled “What do I do if my format is not compatible?”A: Convert the file to a supported format like PDF, DOCX, or TXT using the original application or conversion tools.
Why is my Excel not processing correctly?
Section titled “Why is my Excel not processing correctly?”A: Verify that:
- It doesn’t have complex macros
- It uses standard format
- It doesn’t exceed maximum size
- The formulas are compatible
Can I upload compressed files (ZIP, RAR)?
Section titled “Can I upload compressed files (ZIP, RAR)?”A: Not directly. You must decompress the files first and upload the individual documents.
About Processing
Section titled “About Processing”Does the system save my files?
Section titled “Does the system save my files?”A: No, files are processed temporarily and automatically deleted after analysis.
Can I recover a previous analysis?
Section titled “Can I recover a previous analysis?”A: The conversation history maintains the results, but original files are not stored.
What happens if the connection is interrupted?
Section titled “What happens if the connection is interrupted?”A: You’ll need to upload the file again. That’s why it’s important to save important results.
About Capabilities
Section titled “About Capabilities”Can it create charts from data?
Section titled “Can it create charts from data?”A: I can describe and analyze existing charts, and provide data for you to create visualizations.
Does it recognize handwriting?
Section titled “Does it recognize handwriting?”A: Yes, but accuracy varies depending on writing clarity. Clear and legible writing works better.
Can it compare more than two documents?
Section titled “Can it compare more than two documents?”A: Yes, I can compare multiple documents and create detailed comparison matrices.
Does it work with scanned forms?
Section titled “Does it work with scanned forms?”A: Yes, using OCR it can extract information from scanned forms, especially if they are well-structured.
Common Problems
Section titled “Common Problems”Why can’t it read my PDF?
Section titled “Why can’t it read my PDF?”A: Possible causes:
- Scanned PDF without OCR
- Corrupted file
- Text as image
- Non-standard format
Why do numbers come out wrong?
Section titled “Why do numbers come out wrong?”A: Check:
- Number format (dot vs comma decimal)
- File encoding
- Excel formulas
- Date format
Why does it take so long to load?
Section titled “Why does it take so long to load?”A: It may be due to:
- File size
- Slow connection
- Very complex file
- Peak usage time
About Security
Section titled “About Security”Is it safe to upload confidential documents?
Section titled “Is it safe to upload confidential documents?”A: The system uses encryption and doesn’t store files, but always review your organization’s policies before uploading sensitive information.
Who can see my files?
Section titled “Who can see my files?”A: Only you have access during your session. Files are not shared or stored.
Optimization and Best Practices
Section titled “Optimization and Best Practices”How do I get better results?
Section titled “How do I get better results?”A:
- Use high-quality files
- Be specific in your questions
- Provide context
- Structure documents well
What file size is optimal?
Section titled “What file size is optimal?”A: Files smaller than 5 MB generally process faster. For large files, consider dividing them.
Should I preprocess my files?
Section titled “Should I preprocess my files?”A: Yes, when possible:
- Apply OCR to scanned files
- Clean data in Excel
- Compress large PDFs
- Remove irrelevant pages
Advanced Features
Section titled “Advanced Features”Can it learn from my documents?
Section titled “Can it learn from my documents?”A: It maintains context during the session but there’s no permanent learning between sessions.
Can I automate processing?
Section titled “Can I automate processing?”A: For automated or batch processing, inquire about available API integrations.
Are there shortcuts or special commands?
Section titled “Are there shortcuts or special commands?”A: You can develop your own question templates and workflows for greater efficiency.
Support and Help
Section titled “Support and Help”Where do I get additional help?
Section titled “Where do I get additional help?”A:
- Consult the complete documentation
- Contact technical support
- Review video tutorials
- Participate in the user community
How do I report a problem?
Section titled “How do I report a problem?”A: Provide:
- File type and size
- Error message
- Steps taken
- Screenshot if possible
Are there frequent updates?
Section titled “Are there frequent updates?”A: Yes, the system is regularly updated with new capabilities and improvements. Check the release notes.