Troubleshooting
File Won’t Load
Section titled “File Won’t Load”Initial Checks
Section titled “Initial Checks”- Size: Is it smaller than 10 MB?
- Format: Is it a supported format?
- Connection: Stable internet?
- Browser: Updated and compatible?
Common Solutions
Section titled “Common Solutions””My file won’t load”
Section titled “”My file won’t load””- Diagnosis: Check size and format
- Solution: Compress or convert the file
- Alternative: Split into smaller files
”The PDF is too large”
Section titled “”The PDF is too large””- Diagnosis: File exceeds 10 MB
- Solution: Use PDF compression tools
- Alternative: Extract only necessary pages
”Says format not supported”
Section titled “”Says format not supported””- Diagnosis: Unrecognized extension
- Solution: Convert to compatible format
- Alternative: Export from original application
Incorrect Analysis
Section titled “Incorrect Analysis”Common Causes
Section titled “Common Causes”- Corrupted or damaged file
- Non-selectable text in PDF
- Low-quality image
- Complex non-standard format
- Multiple mixed languages
Specific Solutions
Section titled “Specific Solutions””Can’t read my PDF”
Section titled “”Can’t read my PDF””- Cause: Scanned PDF without OCR
- Solution: Use external OCR tool first
- Verification: Try to select text in the PDF
”Numbers come out wrong”
Section titled “”Numbers come out wrong””- Cause: Inconsistent Excel format
- Solution: Clean and standardize the data
- Verification: Check decimal and thousand separators
”Doesn’t recognize the image”
Section titled “”Doesn’t recognize the image””- Cause: Low resolution or poor quality
- Solution: Rescan at minimum 300 DPI
- Verification: Ensure good contrast and sharpness
Slow Processing
Section titled “Slow Processing”Diagnosis
Section titled “Diagnosis”- Very heavy file
- Multiple simultaneous files
- Very complex questions
- Peak usage time
Optimization
Section titled “Optimization”- Reduce size: Compress files
- Simplify: Upload one by one
- Specify: Ask concretely
- Timing: Avoid peak hours
Common Errors
Section titled “Common Errors”Error: “Corrupted file”
Section titled “Error: “Corrupted file””Symptoms: Cannot open or process Solutions:
- Re-save from the original application
- Try another export format
- Verify file integrity
Error: “Timeout expired”
Section titled “Error: “Timeout expired””Symptoms: Interrupted upload Solutions:
- Check internet connection
- Reduce file size
- Try at another time
Error: “Format not recognized”
Section titled “Error: “Format not recognized””Symptoms: File rejected Solutions:
- Confirm correct extension
- Convert to standard format
- Avoid proprietary formats
OCR Problems
Section titled “OCR Problems”Illegible Text
Section titled “Illegible Text”Problem: OCR doesn’t recognize characters Solutions:
- Improve scan quality
- Use standard fonts
- Avoid patterned backgrounds
Mixed Languages
Section titled “Mixed Languages”Problem: Confusion in multilingual texts Solutions:
- Separate by language if possible
- Indicate main language
- Use UTF-8 for encoding
Table Problems
Section titled “Table Problems”Unrecognized Structure
Section titled “Unrecognized Structure”Problem: Tables misinterpreted Solutions:
- Use visible borders
- Keep structure simple
- Avoid complex merged cells
Misaligned Data
Section titled “Misaligned Data”Problem: Mixed columns Solutions:
- Verify consistent format
- Remove extra spaces
- Use clear delimiters
When to Contact Support
Section titled “When to Contact Support”Situations Requiring Help
Section titled “Situations Requiring Help”- Error persists after trying solutions
- Unexpected system behavior
- Formats that should work but don’t
- Information loss during processing
Information to Provide
Section titled “Information to Provide”- File type and size
- Exact error message
- Steps you followed
- Browser and operating system
- Time of attempt
Problem Prevention
Section titled “Problem Prevention”Good Practices
Section titled “Good Practices”- Always verify files before uploading
- Keep backups
- Use standard formats when possible
- Test with small file first
- Read supported formats documentation